Ladybank Self Storage, Gladstone Place, Ladybank, KY15 7LB, is responsible for the personal information collected through this website. Questions about your data can be sent to info@ladybankselfstorage.co.uk.
What we collect
- Contact form: your name, email address and message.
- Waiting list: your name, email address and the date you need storage.
- Bookings: your name, email address, postal address and move-in date.
- Move-out requests: your name, email address, unit code, date and any notes.
Why we use it
To reply to you, to tell you when a storage unit is available, to set up and run your storage, to take payments, to send you your gate PIN, and to keep the records we need to run the business. We do not sell your information.
Payments
Card deposits and Direct Debits are handled by our payment providers on their own secure pages. We do not see or store your full card details.
Cookies and analytics
We use essential storage in your browser to make the site work and remember your cookie choice. If you accept, we also use analytics and advertising measurement to understand how the site is used and whether our adverts work. You can change your choice at any time with the Cookie settings link at the bottom of every page.
How long we keep it
Enquiries and waiting list entries are kept for as long as they are useful to answer you or offer you a storage unit. Customer records are kept for as long as you store with us and afterwards for as long as we need them for accounts and legal reasons.
Your rights
You can ask to see, correct or delete the information we hold about you, or object to how we use it, by emailing info@ladybankselfstorage.co.uk. You can also complain to the Information Commissioner's Office at ico.org.uk.